Operator connect provide a way to enhance your Teams calling experience. With the help of operator connect you can call any mobile, landline or PSTN number directly from your Teams app.
- To configure Operator connect you need to have required license in place. Below is the list of pre-requisite you need to have in place before you start configuring Operator connect.
- You need to have Microsoft/O365 Enterprise licenses E3+Phone System or E5.
- In case you are planning to use Call queues & Auto-attendant then you need to have Phones System – Virtual User license. It’s a free license and you don’t need to pay for it. Just ask Microsoft to allocate few of these license to you.
- You should have at least one physical address available from country/location where you are planning to assign the numbers to your users.
- Once you have all the pre-requisite ready. Proceed with configuration of Operator connect.
- Login to Microsoft Teams Admin Center, go to Voice menu, click on Operator connect, select ‘your preferred operator’ from the list and select the country to receive phone numbers.
- Once you select a carrier from the list you will see below screen. Select the country from the list where you want to have user to make phone call from MS teams. Provide necessary information such as Company size. Enter Full name /Email and Phone number. Check the box ‘Operator can contact me’ . This will help your operator to connect with you for next steps.
- Next select the check box “I accept the data transfer notice”. Once you select the checkbox a small pop up window will open. Click on Agree this data transfer notice.
- Once you accept the notice. In section ‘My Operators’, you will be able to see your activated operators. Wait to hear back from your preferred operator. Once they confirm the number allocation to you, then you can come back to MS Teams and under Voice–>Phone numbers you should be able to phone number in unassigned state.
- Next proceed with number assignment to the end users. Below cmdlts can be used to assign the number and calling policy to the end users.
Set-CsPhoneNumberAssignment -Identity test@cloudmechanics.in -PhoneNumber +918776567XXX -PhoneNumberType OperatorConnect
Set-CsPhoneNumberAssignment -Identity test@cloudmechanics.in -EnterpriseVoiceEnabled $true
Grant-CsTeamsCallingPolicy -Identity test@cloudmechanics.in -PolicyName AllowCalling
Grant-CsTeamsUpgradePolicy -PolicyName UpgradeToTeams -Identity test@cloudmechanics.in